FAQ

If you wish to make changes to your order, please call or fill out our contact form as soon as possible. We will gladly make any changes but is not guaranteed. Once your order has been processed or if 1 hour has passed since the purchase, we are no longer able to make any changes.

Please Note: Our support team is available from 9:00 AM to 5:00 PM PST, Monday through Saturday. Orders are still processed beyond these hours in an effort to have them shipped as quickly as possible. If you’ve reached out to us after these hours, we may not respond to your email until the following day, and your order may have already been processed.

After your order is placed, we will provide a tracking number for you to view the current status of arrival. Please note that tracking reflects an estimated time of delivery. Delays beyond our control, such as weather, carrier logistics, or holidays can result in missed delivery dates.

You can also view the tracking for an order by logging into your account on our website and navigating to your account page.

We do not accept international credit or debit cards. We only accept U.S.-issued payment cards, including Visa, Mastercard, and American Express.

If you're using a card issued outside the United States, your payment will not be processed successfully.

If your tracking number shows that your order has been delivered but you have not received it, please allow up to 24 hours for the package to arrive, as carriers may mark shipments as delivered slightly before final drop-off.

If your order still has not arrived after this time, please contact us and we’ll be happy to assist.

If we make a mistake on your order, please contact us and we will definitely amend the situation. The correct order will be shipped out, no cost to the buyer, along with a return label for the incorrect order. The same procedure will be implemented for damaged items, and we may ask for photos.

Please Note: While we make every effort to ensure that the product photos, specifications, or ingredients are up to date, manufacturers occasionally make changes without notice. The products you receive may be slightly different from the depicted photos or specifications.

All of our packages are shipped through regional carriers, as it's now illegal to ship vapes through USPS.

Orders placed before 1:00 PM PST will usually ship the same day. Orders placed after 1:00 PM PST Friday are shipped Monday. Orders may be delayed during holidays.

Standard shipping normally takes 3-7 business days. If you live in California, orders usually take 1-3 business days depending on where you live.

Please keep in mind weekends and major holidays are not considered business days.

No, we currently do not ship internationally. Orders can only be placed for delivery within the United States.

All of our products have a 30 day return/exchange/refund period for unopened and sealed items. The buyer is usually responsible for the cost of the return label. However, should you receive a defective or damaged item (not including disposable vapes), a shipping label will be provided for the return and the replacement item. We don't offer replacements for defective disposable vapes but do offer a refund or store credit.

Please fill out our contact form regarding the issue and a customer representative will follow up with instructions.

Refunds are processed within 7 days from when we receive the item(s) and take 3-5 business days to post back to your account. Refunds can only be issued to the original form of payment, or we can issue you store credit as an alternative.