Returns
We accept returns for new and unopened items within 30 days of the delivery date. A refund will be issued to the original form of payment after the items have been inspected, and please allow 3-5 business days for processing after the items have been delivered back to us.
Please email us at info@huffandpuffers.com or through our Contact Form explaining the reason for the return.
We will provide you with a return shipping label. Return shipping fees are at our discretion and are on a case by case scenario. Shipping fees will be deducted from the refund amount.
We do not process exchanges, and you will need to place a new order for the items you’d like.
Refunds are issued for the original purchase price.
Gifts:
Gift Cards cannot be returned.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit towards the account after the return.
If the item was not marked as a gift and shipped to you, a refund will be issued to the original purchaser.
Warranty
Pod Systems & Mods:
Our policy includes a 30-Day warranty from the date of delivery. You will need to file a warranty claim with the manufacturer if more than 30 days have passed.
We only warranty internal component defects and do not include wear and tear, misuse, accidental damages, leaking, or any other external components.
You have the option of a replacement or a refund back to the original form of payment. We are only able to provide a one time warranty on the item.
Disposable Vapes:
Warranties on disposable vapes are at the discretion of Huff and Puffers and are on a case basis.
Please send an email to info@huffandpuffers.com or use our Contact Form explaining the issue as soon as possible. We will take into consideration when the vape was purchased, quantity, and your explanation prior to determining if the device is defective.
If it is determined that the device is defective, we will issue a refund back to the original form of payment.
No exchanges or replacements for disposable vapes.
What is covered:
- Dead on arrival
- Auto-firing
- Leaking on arrival
What is not covered:
- Flavor
- Longevity / puff count
- Misuse
Items not covered under warranty:
- Replacement Coils
- Replacement Pods
- Replacement Glass
- Tanks, pod tanks, and atomizers
- Drip Tips
- E-Juices